so that we can respond to you quickly and competently.
It would help us if you provide all the information requested on the form as fully as possible. You can also upload receipts or photos if needed and submit them with the form.
Why do we need so much information?
We offer several hundred products, ranging from jump ropes to trampolines, soccer balls to balance bikes, and scooters to basketball hoops—essentially everything that can help people move.
Our products are divided into different categories, with each model having its own unique design or material features. The components of each model can vary as well.
In order to assist you as quickly, easily, and competently as possible—just as you would expect from a trusted brand manufacturer—we need as much information as possible about your product and the reason for your complaint.
Therefore, it is helpful if you fill out all the fields, describe the damage as precisely as possible, and provide a photo if you can.
Why do we want to know when and where you purchased the product?
Although we also sell our products directly to customers through our online shop, the majority of HUDORA products are sold through our many retail partners. To process your complaint in relation to warranty claims, potential product exchanges, or refunds, we need to know when and where the product was purchased.
Of course, you can also reach us by phone. Our customer service team is available
Monday to Friday from 8:00 AM to 6:00 PM at +49 2191-9517609.
We strive to avoid defects in our products. However, if you do encounter an issue, we are happy to assist you.
Please send us the details of your complaint via https://hudora2021.freshdesk.com/support/tickets/new
so that we can respond to you quickly and competently.
It would help us if you provide all the information requested on the form as fully as possible. You can also upload receipts or photos if needed and submit them with the form.
Why do we need so much information?
We offer several hundred products, ranging from jump ropes to trampolines, soccer balls to balance bikes, and scooters to basketball hoops—essentially everything that can help people move.
Our products are divided into different categories, with each model having its own unique design or material features. The components of each model can vary as well.
In order to assist you as quickly, easily, and competently as possible—just as you would expect from a trusted brand manufacturer—we need as much information as possible about your product and the reason for your complaint.
Therefore, it is helpful if you fill out all the fields, describe the damage as precisely as possible, and provide a photo if you can.
Why do we want to know when and where you purchased the product?
Although we also sell our products directly to customers through our online shop, the majority of HUDORA products are sold through our many retail partners. To process your complaint in relation to warranty claims, potential product exchanges, or refunds, we need to know when and where the product was purchased.
Of course, you can also reach us by phone. Our customer service team is available
Monday to Friday from 8:00 AM to 6:00 PM at +49 2191-9517609.